SAAS’s decision to drop the use of a new technology for onboarding has been met with confusion and outrage from passengers, who say the decision is a direct violation of privacy rights.
“We are really upset and confused,” one passenger told the ABC.
“I’ve never been a fan of the idea of a biometric onboarding system,” said another.
“This could be a huge privacy issue for all of us,” a third passenger said.
“How can you expect a biometrics system to make you a better host?,” asked a fourth.SAAS chief executive David Leach defended the decision, saying the agency is “confident” in the technology.
“It will help us identify passengers and will also provide a better platform to monitor performance, as well as helping to improve the way we onboard people from other airlines,” Mr Leach said.SAAC’s decision will now be reviewed by the Federal Court.
“The courts have an obligation to consider whether there is a proper basis for the Government’s decision,” Mr Lach said in a statement.
“As a matter of principle, the courts will not consider whether the Government has the right to impose this on the public.””SAAS has a long history of using biometric technology in our onboarding processes, and we believe that the technology is safe, effective and efficient.”SAAS is a member of the Australian Federal Police and has used facial recognition technology to check for criminals, passengers and travellers in the past.”SAAC has always operated with the utmost integrity and security standards, and always strives to do the right thing for our passengers and crew,” Mr Wollongong said.
Mr Leach also said SAAS had always taken steps to ensure the privacy of its passengers, which included developing the first biometric system in its history.
“Our onboarding systems are used by the airlines and we have the highest level of security on board the aircraft,” he said.
“We take very seriously our responsibility to protect privacy, and are committed to ensuring the privacy and safety of our passengers, crew and other passengers on board.”